The option to cancel your order remains available until it has progressed to the shipping stage.
Should you have paid for your order and the need arises to alter or annul it, kindly reach out to us within a span of 12 hours.
Our unwavering commitment is to your contentment. We want your shopping experience to be one of unwavering confidence.
Hence, we take pride in extending an unequivocal satisfaction guarantee, assuring you of timely delivery and adherence to product descriptions.
Our foremost priority is your happiness. As such, all patrons of dandushop.com are afforded the following assurances: A full refund in the event you do not receive your order.
A full refund if your order fails to reach you within the stipulated timeframe (45 business days, exclusive of a 2-5 business day processing period).
A full or partial refund in cases where the received item does not align with its description.
Please be apprised that full refunds are regrettably unavailable in the following scenarios: If an order fails to arrive due to factors within your control, such as providing an inaccurate shipping address.
In the event of unforeseen circumstances beyond our control, such as customs-related delays or those resulting from natural disasters.